Team Member Central
Disclaimer - We’re not just about videos
We want to make sure you know that we aren't just about videos, but this should be a resource that you can fall back on when you need a refresher. We don't expect that you get all of your training from our videos. But we do expect that you revisit them, even if you're a seasoned staff member.
THIS IS THE CORE OF WHAT A BRILLIANT BRIDAL EMPLOYEE IS.
Entering Bride Country
Malea talks through what Bride Country looks like and how we can support our brides through the entire process of buying a dress.
Every Bride Brings…
Let’s talk about what every bride, and maybe every member of her party brings to each appointment. And How we can help comfort them.
Ask Great Questions
The key to connecting with your bride is to ask great questions throughout the appointment, and we have a list for you!
Entering Bride Country
Malea talks through what Bride Country looks like and how we can support our brides through the entire process of buying a dress.
Every Bride Brings…
Let’s talk about what every bride, and maybe every member of her party brings to each appointment. And How we can help comfort them.
Ask Great Questions
The key to connecting with your bride is to ask great questions throughout the appointment, and we have a list for you!
Timing of Emotions
Let’s talk about how we time the emotions in our appointments.
E Words
Malea walks through the 9 E words that we should be using throughout our day to make our appointments better and our brides feel better.
Mindset to Reset
Learn how to think of every bride as a new bride with a new story, and not take a “bad” appointment with you all day.
Let’s talk about how to get your brides down to their 1 favorite gown in our store. Because we all know if the have multiple favorites here they’ll get down down to 1 at the next store and buy there.
Let's finish the idea of getting our brides to hone in on the dress they love and leave the others behind.
SHY AND UNEMOTIONAL BRIDES: Just because a bride is shy doesn't mean she can't have a great appointment and fall in love with a dress. Let's learn how to help them and other types of brides!
Malea sits down with Laurie to talk about how she handles brides that are just playing.
The do's and don'ts of how to handle a bride walking in on a day when your store is really busy.
Take a look at the Do's and Don'ts of how to handle walk-ins on a day when your store isn't busy.
Let's talk about the do's and don'ts of a bride in a dress that you know she doesn't like.
Let's talk about how to treat a bride and her group when she's in her first dress ever.
Let's take a look at how we handle a bride who comes in at the end of the day and still give her the best experience.
Let’s look at the Do’s and Don’ts of working with a bride that we know loves the dress she’s in.
Take a look at the do's and don'ts of how to handle a bride that comes in just looking for accessories.
Let's talk about the difference between who is an A player and who is a B player. Do you identify with one? Can a B player become an A player? Let's find out!
There are tons of ways that we can improve any brides experience as well as ours. Let's talk about things we can do after the fact and more importantly things we can do before we even take an appointment to be more successful.
Get to know Melanie and Malea, the women who run Brilliant Bridal.
Learn about a core value at Brilliant Bridal. The virtue of Being Extra.
Rapid fire questions with one of our store managers.